Hotel Problems
The air conditioner doesn´t work.
Dialogue 
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Receptionist:
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— Reception, may I help you?
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Mary Jones:
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— Yes. The air conditioner doesn´t work. Could you send someone to fix it?
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Receptionist:
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— What´s your room number, please?
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Mary Jones:
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— 517.
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Receptionist:
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— Okay. I´ll send someone up right away, madam.
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Mary Jones:
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— Thank you.
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Role-play exercise
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Receptionist:
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—
Reception, may I help you?
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You:
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—
...
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Receptionist:
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—
What´s your room number, please?
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You:
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—
...
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Receptionist:
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—
Okay. I´ll send someone up right away, madam.
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You:
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—
...
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