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Confirmation of flight reservation
I'd like to confirm my reservation
Role-play exercise
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Reservations clerk:
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Hello. Northwind Airways. May I help you?
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You:
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Reservations clerk:
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Certainly. What´s your name, flight number and date of departure, please?
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You:
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Reservations clerk:
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Just a moment... I´m sorry. May I have your name again, please? I´m afraid I can´t find your name on the reservation list.
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You:
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Reservations clerk:
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I´m really sorry, Ms. Jones. I still can´t find your name on the reservation list.
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You:
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...
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