Banking English
Cards and Cheques
Role-Play Exercise 1 
I want to report the loss of my credit card.
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Bank Clerk:
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Bank of Scotland. May I help you?
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You:
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Bank Clerk:
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Could you tell me what the number of the card is?
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You:
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Bank Clerk:
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I´ll repeat that. 9346 8368 0464 8363.
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You:
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Bank Clerk:
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Fine. Now can you tell me the name exactly as it appears on the card?
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You:
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Bank Clerk:
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Thank you. Now, please tell me how you lost it.
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You:
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Role-Play Exercise 2
I want to stop a cheque.
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Bank Clerk:
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Personal Accounts. Good afternoon.
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You:
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Bank Clerk:
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I see. May I have your account number, please?
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You:
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Bank Clerk:
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Right, nine seven one eight, six five two one. Is that right?
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You:
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Bank Clerk:
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What´s the cheque number?
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You:
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Bank Clerk:
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Oh four eight, seven eight four?
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You:
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Bank Clerk:
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Right. And what was the amount of the cheque, madam?
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You:
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Bank Clerk:
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And who was the cheque made out to?
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You:
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Bank Clerk:
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Sorry, could you spell that please?
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You:
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Bank Clerk:
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Thank you. I also need to know the date of the cheque.
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You:
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Bank Clerk:
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Fine, madam. We´ll put a stop on the payment.
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You:
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Role-Play Exercise 3
How much will that be?
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Bank clerk:
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Good morning. May I help you, ma´am?
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You:
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Bank clerk:
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Certainly, ma´am. Could you please fill out this form?
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You:
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(...)
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Bank clerk:
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Thirty-four eighty-five, ma´am.
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